Information about product warranties, technical support, and maintenance services.
Kaira Technologies Private Limited ("Kaira Technologies", "we", "our", or "us") is dedicated to delivering products and services of the highest quality. To ensure our clients receive continued value and peace of mind, we provide a comprehensive warranty and support framework that combines manufacturer-backed warranties with our own extended coverage and service-level commitments. This Warranty and Support Policy explains the scope of warranty, exclusions, the claims process, and the support framework available to our clients. By purchasing products or services from Kaira Technologies, clients acknowledge and agree to the terms outlined in this policy.
All products supplied by Kaira Technologies are sourced directly from Original Equipment Manufacturers (OEMs) or their authorized distributors. Each product carries the standard warranty provided by the respective OEM, which typically covers manufacturing defects and internal component malfunctions for a specified period. Clients are encouraged to review the OEM-provided warranty documentation to understand the coverage terms, conditions, and procedures applicable to individual products. Kaira Technologies will assist clients in coordinating warranty claims with the OEM, ensuring that they benefit fully from manufacturer protections.
In addition to the OEM's standard coverage, Kaira Technologies offers an extended warranty of up to two additional years on selected products. This extended warranty is offered on a case-to-case basis and must be agreed upon at the time of purchase. The extended warranty mirrors the protection offered by the OEM but is administered directly by Kaira Technologies. It provides clients with an added layer of assurance that their investment will continue to be supported beyond the standard warranty period. Extended warranty coverage applies exclusively to products procured directly through Kaira Technologies.
While warranties provide strong protection, certain circumstances fall outside the scope of coverage. Exclusions include accidental damage, water damage, power surges, improper handling, negligence, unauthorized third-party modifications, and damage arising from external factors beyond the control of Kaira Technologies or the OEM. Consumable parts, such as cables, connectors, or accessories subject to regular wear and tear, are not covered under warranty unless explicitly stated otherwise. Clients are advised to operate equipment in accordance with provided manuals and professional guidance to ensure that warranties remain valid.
Clients wishing to raise a warranty claim must contact our support team by emailing support@kairatech.com with details of the issue, purchase documentation, and any relevant photographs or supporting evidence. Upon receiving a claim, Kaira Technologies will conduct an initial assessment and, where necessary, arrange for inspection of the product. If the claim is approved, the next steps may involve repair, replacement, or refund depending on the nature of the issue and the terms of coverage. Refunds, where applicable, are processed within seven to ten working days following approval, and funds are returned through the same mode of payment used during the original transaction.
Beyond warranties, Kaira Technologies offers comprehensive support solutions through Annual Maintenance Contracts (AMC) and tailored service agreements. These plans are designed to align with the unique operational needs of clients across sectors such as schools, offices, houses of worship, cafes, and auditoriums. Our AMC framework provides guaranteed service levels that include remote troubleshooting, on-site visits, preventive maintenance, and priority support. This ensures that clients receive ongoing technical assistance and uninterrupted performance of their audio systems throughout their lifecycle.
Kaira Technologies operates under clear Service Level Agreements (SLAs) for all clients covered under AMC or extended support plans. We commit to a response time of twenty-four hours for all reported issues, ensuring that clients receive timely acknowledgment and assistance. Resolution timelines generally range between five to seven working days, depending on the complexity and nature of the issue. For clients requiring on-site intervention, our technical team schedules visits within four working days, while remote support is made available immediately where applicable. These SLAs reflect our dedication to minimizing downtime and ensuring system reliability.
To ensure smooth warranty and support processes, clients are required to retain original purchase invoices and related documentation. Products must be used in compliance with installation guidelines and operating instructions provided by Kaira Technologies and the OEM. Any unauthorized repairs or tampering may void warranty coverage. Clients are also responsible for providing access to sites or systems for inspection or service and for securely packaging products when shipping them back for warranty claims or servicing.
Kaira Technologies may update or revise this Warranty and Support Policy periodically to reflect changes in product coverage, OEM terms, or industry standards. Updates will be published on our official website, and clients are encouraged to review the policy regularly to remain informed about their rights and obligations.
For warranty claims, service requests, or support queries, clients may contact us at:
Mailing Address: Kaira Technologies Private Limited, Ashriwad Nivas, 122, 5th B Main Road, Chikkathayappa Layout, Chelekare, Bengaluru, Karnataka – 560043
Phone: (+91) 89715 16555
Email: info@kairatech.com